In this episode we will have a little fun with the skills and knowledge we have been working on for the last nine episodes. I will tell the story of my battle with my dogs for control of the back yard and how conflict resolution skills are used to analyze the conflict and plan your way through it.
Simply put, de-escalation is the process of calming and reassuring an agitated person. This allows them to disengage from their perceived conflict in a positive and, most importantly, nonviolent manner.
Mediation is the process of using a trained third party neutral to moderate a dispute or conflict. More practically, a mediator helps to keep the parties focused on resolving the dispute. Today we will be discussing some of the benefits and problems of mediation.
Conflict assessment is the process of finding out who is affected by a conflict and how it is affecting them. It includes figuring out who is involved as well as their interests, agendas, and positions. A proper conflict assessment usually takes place within a multi-party conflict; that is, a conflict with numerous, more than 2, participants each having incompatible goals.
In this episode we will talk about negotiation. Negotiation is a widely discussed topic. I did an Amazon search on the word negotiation and found that there were over 20,000 books on the topic. Our purpose here is not to learn what negotiation is, or how to do it well; our purpose here is to think about negotiation in the context of conflict.
In this episode we will explore the resolution and management of conflict. Conflict resolution is the process of finding a solution to a disagreement that has escalated into conflict. Conflict management is the process of minimizing the losses of time, energy, and resources associated with conflict. To deal with conflict successfully we need to change the way we think about it.
In this episode we will explore three conflict models. Conflict models are useful for analyzing conflict and strategizing your way through it. The models we will be taking a look at are the Drama Triangle, the Dual Concern Model, and the Six Style Topology.
In this episode I will introduce two tools that you can use to effectively manage conflict. They are self-awareness and active listening. These tools are useful in all aspects of life, but since our goal is to evolve control over conflict, we will maintain our focus on their utility for conflict.
In this eposode we will be talking about the story behind every conflict.
In this episode we will devise a working definition of conflict that will be useful in our attempt to understand and take control over conflict. We will begin by examining definitions of conflict. Then we will talk about what conflict is not. Finally, we will arrive at our working definition.