My mission is to help people deal with conflict more effectively. I can help you define the best and most important outcomes for your circumstances and set you on course for achieving those outcomes. I can help with personal and organizational conflicts. Email me at firstname.lastname@example.org when you are ready to discuss the particulars of your conflict.
Simply put, de-escalation is the process of calming and reassuring an agitated person. This allows them to disengage from their perceived conflict in a positive and, most importantly, nonviolent manner.
In this episode I will introduce two tools that you can use to effectively manage conflict. They are self-awareness and active listening. These tools are useful in all aspects of life, but since our goal is to evolve control over conflict, we will maintain our focus on their utility for