I did a presentation on conflict back in May this year wherein I spent time explaining the dual concern model. At the end of the presentation there was a question and answer session. One of the attendees asked how she could be move from the side of the model where
Strategy is useful to conflict, but not in the way most people think about it. Strategy commonly seems to be thought of as a mapping out of actions that will lead to a particular goal. This can be true, but in the context of conflict you are dealing with other people. People
When asked what I do I often respond that I help people articulate and protect their interests. Most of the time the response I get is a puzzled look. I suppose it might be easier to say that I help people deal with conflict. However, that is not always true.