In this episode we will talk about negotiation. Negotiation is a widely discussed topic. I did an Amazon search on the word negotiation and found that there were over 20,000 books on the topic. Our purpose here is not to learn what negotiation is, or how to do it well; our purpose here is toContinue reading “Negotiation”
In this episode we will explore the resolution and management of conflict. Conflict resolution is the process of finding a solution to a disagreement that has escalated into conflict. Conflict management is the process of minimizing the losses of time, energy, and resources associated with conflict. To deal with conflict successfully we need to changeContinue reading “Conflict Management and Resolution”
In this episode we will explore three conflict models. Conflict models are useful for analyzing conflict and strategizing your way through it. The models we will be taking a look at are the Drama Triangle, the Dual Concern Model, and the Six Style Topology.